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3 - Install a Smart Lock

Updated

 

Chapters:

(Click on any chapter to go directly to that part of the article)

1 Tab "Sites"

2 Lock Operations

2.1 Install Lock

2.2 Replace Lock

2.3 Remove Lock

3 Proper Installation of a Cylinder

3.1 Before the physical installation of the Cylinder

3.2 After the physical installation of the Cylinder

App User Guide & F9000 ON Key Manual Download

 

1 Tab "Sites"

Every time you need to access a site, you must go to the Tab “Site” and search the site you need to log on to.

 

 

To search a site, click on the magnifying glass icon (1).

 

Start typing the number or the name of the site you’re looking for (2). You can also search by the legacy site ID.

 

The results will show under the “Country” box. Click on the site you’re interested in. (3)

 

Once you chose the site, the app will bring you to the site details page, where site information will be displayed, including a map view with the site location.

You will see a button to “LOG ON SITE” and, in case you are registered in LSA management system as an installer, a “LOCKS ON SITE” button.

1.1 Locks On Site

After pressing the “LOCKS ON SITE” button, a new screen will appear, informing about the different locks already installed on the selected sites.

The information provided by each lock will be:

  • Locks name
  • TIMS site ID where the lock is installed.
  • Access point Type where the lock is installed.
  • Addition information about the lock

This feature will be also available in Work In Progress screen.

 

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2 Lock Operations

Users that are registered in LSA management system as installers will have available WIP screen a “Lock Operation option to support them on lock assignation to the necessary access point:

From the “Work in progress” page, the users tagged as Installers in the system will see additional actions they can do with the app.

 

Click on “Lock operations” to see them. The additional actions the installers can do are:

  • Install lock (1)
  • Replace lock (2)
  • Remove lock (3)

Click on any of them to perform the action.

 

2.1 Install Lock

The option “Install lock” will allow the user to assign a lock to an existing site of the system. The steps that the lock instaler users must do are:

 

  1. Enter the number of the lock you’re going to install. (1)

     

  2. Choose the part of the site (Access Point) where you’re going to install the lock. (2)

     

  3. Enter a description. (3)

     

  4. Click on “CONFIRM”. (4)

 

 

A message will pop up asking you to confirm the operation, click on “CONFIRM”.

  • If no problems are detected by the system, the lock will be assigned to the Access Point and a message will pop up saying “Lock installed successfully”. (1)

     

  • If the lock is already installed on an Access Point, a message will pop up saying “Lock is already installed”. (2)

     

  • If there’s already a lock installed on that Access Point, a message will pop up saying “Access point already exists”. (3)

 

 

 

Below you can find some pictures of the different access point to support the lock installers in the Access point type definition:

Key Deposit/Key Box

Anti-climb

Fence (Pedestrian door)

Gate (Vehicles)

Indoor Cabinet

Outdoor Cabinet

 

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2.2 Replace Lock

The option “Replace lock” will allow the user to assign a lock to an existing site of the system. The steps that the lock instaler users must do are:

 

  1. Enter the number of the lock you’re going to replace. (1)

     

  2. Enter the number of the lock you’re going to install where the previous one was. (2)

     

  3. Click on “CONFIRM”. (3)

     

  4. If no problems are detected by the system, the new lock will be assigned to the access Point where the replaced locks belonged.

     

  5. Replaced lock will be marked as in Stock in LSA system.

 

 

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2.3 Remove Lock

The option “Replace lock” will allow the user to remove a lock from the site where it’s assigned. The steps that the lock instaler users must do are:

 

  1. Enter the number of the lock you’re going to remove. (1)

     

  2. Click on “CONFIRM”. (2)

     

  3. If no problems are detected by the system, the lock will be deassigned to the access Point where the locks belonged.

     

  4. Removed lock will be marked as in Stock in LSA system.

 

 

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3 Proper installation of a Cylinder

You'll find below the steps to follow by any installer to make sure a cylinder will work properly and will be installed correctly.

3.1 Before the physical installation of the Cylinder

Prior to the physical installation of the cylinder in the lock, follow the steps below:

  • Complete the installation process in the app "MyLocken for VT".
  • Synchronize your key.
  • Try to open the cylinder, having it in your hand.

If the key flashes green and you can open the cylinder, it means the cylinder works properly and you can proceed with the physical installation.

 

If it's not the case it means something is wrong and you'll need to run some tests. You'll find below the different outcomes of the cylinder tests and how to act in each case:

 

The key DOES NOT FLASH when insterted in the cylinder

Test Test Result Diagnosis Solution
1.- Does the key LED flash green after holding down key button for 3 seconds? NO (also in case it flashes “orange” or red) Key battery low Replace key battery and try again
YES No battery problem Go to test 2
2.- Check the keyway of the cylinder to see if anything is blocking the key from fully entering There’s something Keyway is blocked Remove the object blocking the keyway
There’s nothing Keyway is free Go to tests 3 and 4
3.- Is the key having the same problem on other cylinders? YES Faulty key Replace key
NO Faulty cylinder Replace cylinder
4.- Is another key having the same problem on the cylinder? YES Faulty cylinder Replace cylinder
NO Faulty key Replace key

NOTE: It’s not absolutely mandatory to do both tests 3 and 4, only one of them can be enough. However, it’s better to do both tests.

 

The key FLASHES RED when insterted in the cylinder

Test Test Result Diagnosis Solution
1.- How is the key flashing? 7 times (fast) Key was never synchronized Synchronize the key. If problem persists, contact your assigned support team
3 times (fast) Cold key Heat up the key by holding it in the hands and try again
3 times (slow) Key expired / Permission issue Synchronize the key. If problem persists, contact your assigned support team
1 time Battery empty Replace key battery and try again

 

The key FLASHES GREEN when insterted in the cylinder, but does not open

Test Test Result Diagnosis Solution
1.- Is the key having the same problem on other cylinders? YES Faulty key Replace key
NO Faulty cylinder Replace cylinder
2.- Is another key having the same problem on the cylinder? YES Faulty cylinder Replace cylinder
NO Faulty key Replace key
Other possible problems
Key turns 360 grades, but cylinder is not unlocking Cylinder seems to have been forced and cannot be opened for security reasons Replace cylinder

NOTE: It’s not absolutely mandatory to do both tests 1 and 2, only one of them can be enough. However, it’s better to do both tests.

 

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3.2 After the physical installation of the Cylinder

After any cylinder installation on the door, you need to check that the cylinder is installed correctly. For that, follow the steps below:

Test Test Result Diagnosis Solution
1.- BEFORE CLOSING THE DOOR. Can you open the cylinder while the door is opened? NO Installation problem between lock and cylinder User needs to check cylinder-lock interaction:
- Cam or tail drive
- Lock box
Remove any element that might block the mechanism
YES --- Go to test 2
2.- Close the door. Can you open the cylinder once the door is closed? NO Installation problem between lock and door User needs to check the lock and the door:
- Strike plate
- Latch bolt
- Strike plate and latch bolt position
- Door hinges
YES Cylinder is installed properly

 

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App User Guide & F9000 ON Key Manual Download

You can download the complete user guide of the app "MyLocken for VT" and the manual of the F9000 ON Key from the links below:

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