Chapters:
(Click on any chapter to go directly to that part of the article)
1 App download and first opening
1 App download and first opening
The app “MyLocken for VT” is available on Android and iOS and can be downloaded from their public marketplaces: Google Play and Apple Store.
When you open the app for the first time, you’ll have to read and accept the Terms and Conditions of Use:
Then, the app allows you to:
- Login: If you already have a Locken ID, you can access to the selected country with your username and your password to the app.
- Create account: If you don’t have a Locken ID, you can create a new one, as it’s explained in the next chapter.
- Offline mode: In case of lack of data conection or server unavailability, it is possible to validate the key offline.
2 User Registration
To register as a new Iseo Locken user through the app MyLocken for VT, you first have to enter the email address that will be used.
To register as a new Locken user through the app MyLocken for VT, you first have to enter the email address that will be used to identify your user in the system. This email address will be linked with the access managemnt system (LSA), so you need to use your corporate mail.
If you enter an email already existig in the system, the app will show you an error message.
If the email address wasn’t registered yet, the creation of the new user will begin. You will need to add your name and a password:
In order to register you must check the confirmation box, meaning you read and understood the Privacy Policy, which you can check before, clicking on it (you can change the language at the top).
Once the registration form is filled out and for security reasons, you will receive an email saying your account is created but needs to be confirmed. You will receive a second email with a link to click on, in order to confirm the account. If you don’t find this email in your inbox, please check your junk box.
Once the registration is confirmed, you can access MyLocken for VT from the starting screen. If you check the option Remember me on this computer, you won’t need to enter your email and password each time you want to use the app.
3 Entering the app
Iseo Locken login page will appear when the user tries to login in a Local market where Oneview is onboarded. To do Login, please insert your Iseo Locken user and password.
Once you’re logged in to the app, two different scenarios can happen depending on whether you’re already registered in LSA or not.
3.1 User is not registered in LSA system
If your user is not created in the system, a request form will appear allowing the user to request the creation of the user in it:
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You must choose the country in which you’re going to work, and your company.
If you can’t find your company in the drop-down list, please contact with your VT Local administrator to ask for your company’s registration.
IMPORTANT. A user can only be registered in one country, so if you need to change the registered country, please contact with Iseo Locken support.
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Once the registration form has been send, the aplication will show the satus of the request. There are 4 status in wich any request can be:
- Pending: The request is pending for approval.
- Denied: The request has been denied. You can submit a new registration request.
- Rejected: The request has been rejected. You can modify the request following the validator’s comments you can see clicking on “See comments”.
- Approved: The request has been approved. You will be able to enter the app.
The system needs a little bit of time to create the user in the system, so if you try to enter in the app just after the validation of your request you may see a message saying your user was not created in the system. If this is the case, close the app, wait 5 minutes and try again.
NOTE. Request are deactivated for Germany. To be onboarded, please contact your Vantage Towers interface
3.2 User is already registered in the system
If your user was created in the system, you will have direct access to the application itself, as your request was validated by a system administrator:
4 App Main screen
Once you’re on the app main screen, you can see 4 tabs at the bottom:
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App User Guide Download
You can download the complete user guide of the app "MyLocken for VT" from the link below: